How to Choose the Right Distribution Management Software For Your Business

Not all businesses are created equal, and neither are all distribution management software. It’s key to understand your business’s unique needs and how each software can address those needs in order to make the right choice, one that will allow your business to grow and your customers to feel satisfied – not to mention make running your business easier.
With this in mind, here are key points to consider when choosing the distribution management software that will allow your business to operate at its peak:

• How can you keep your customers happy? Customer management is a full-time job unto itself – one which the right distribution management software should make easier for you. Will the software you’re considering allow you to improve your service levels? Will it allow you to improve on-order fulfillment and thus raise your customer retention rates? Will it allow you to identify any areas in which you’ve been slacking so you can tie up loose ends?

• Who are your best suppliers and vendors? Another point to keep in mind is whether your software will allow you to identify your company’s best suppliers and vendors. If you are involved with a number of either or both, odds are you have just as complicated a job on your hands managing them as you do with managing your customers. The right software will allow you to track the service you get from these parties and potentially identify any weak links which may need to be replaced.

• Is your inventory being closely tracked? Much of what you’re looking for in a distribution management software will depend upon the extent of your inventory and your needs when it comes to managing your warehouse. Not only do you need to keep close track of what’s currently there, but your software should also be able to determine for you where your inventory dollars will go farthest through demand planning and forecasting. If you don’t currently house an extensive inventory but plan to expand at some point in the future, keep this in mind and choose a scalable software that will support your growth.

• Where is your money coming from? Are you able to identify which of your products the customer is spending the most money on? How about pinpointing your most profitable customers so you know with whom you need to maintain a warm relationship? This knowledge allows you to focus your energy on the channels which bring you the most money in order to encourage an even stronger cash flow from those directions.

• What’s the state of your financial records? Wouldn’t it be nice to be able to create accurate, real-time financial reports at the drop of a hat? Will your software allow you to do this? And should you need to create custom reports, will you be able to do so? Be sure to get a good feel for any software’s reporting capabilities – after all, being able to review your stats and figures easily allows you to make decisions with greater confidence, not to mention making life a lot easier when meeting with accountants.

• How user friendly is it? Let’s face it: Even the best distribution management software will do nothing for your business if your employees don’t know how to use it effectively. An intuitive interface, one which makes usage not only easy but enjoyable, will go a long way toward having your business running smoothly and your employees on the same page in regards to how you’re performing.
The best distribution management software will address your organization’s pain points and make every aspect of running your business flow more smoothly. Putting in the time to assess where your current software (or lack thereof) is letting you down and to explore your options is sure to pay off great dividends as time goes on and your business begins running like a well-oiled machine.

If you still have unanswered questions on choosing the right software for your business, contact Michell Consulting Group and let one of our experienced consultants guide you through the process.

5 Fix-It-Yourself SAP Business One Support Issues That’ll Save You Time and Money

By Cynthia Besada

Hey everyone!

Your friendly neighborhood SAP Business One Development Support Specialist here (say that really fast 5 times!). I’d like to share with everyone today a few troubleshooting tips for everyday SAP Business One issues that are guaranteed to make your MCG invoices smaller (Ric, if you’re reading this, you’re the best boss eveeer!). A great deal of all reported SAP Business One support issues are things that can be fixed by doing the following 5 things:

1). Restart your computer

 

2). Go to Modules>Add-Ons>Add-On Manager and check if your add-ons are running.

 

3). Exit SAP, and look at the Task Manager. Go to ‘Processes’ and Kill any SAP related processes. Here’s why:

When SAP closes unexpectedly, sometimes the add-ons will keep running in the background and cause your machine to REALLY, REALLY slow down. The easier way to kill all of these processes is to do Step 1! But if you can’t for one reason or another, try this.

 

4). Have your co-worker let you log into his/her SAP and try to recreate the issue. Whether you are able to reproduce the issue or not, you’ve already saved on your MCG invoice by beginning the troubleshooting process and isolating the issue to your machine.

 

5). SHUT DOWN your computer every day when you go home. 🙂

 

There you have it guys! 5 Tips to becoming an SAP troubleshooting expert (err, maybe not quite an expert, but still pretty self-sufficient)!

 

What is the SAP HANA Marketplace?

On March 5, SAP announced the SAP HANA Marketplace: an online app store where customers and developers can try, buy, and deploy SAP HANA applications. There are currently more than 75 applications on the marketplace and we plan to have more than 500 apps by the end of this year.  A low-touch, self-service marketplace is an essential requirement for transforming SAP into a cloud company.

One important step to bring SAP HANA to everyone is the new subscription pricing options for the SAP HANA Cloud Platform (HCP). At the March 5th press conference, Vishal showed in a demo how easy and affordable it is to buy the newly announced SAP HANA Cloud Platform from SAP HANA Marketplace. In the demo, Vishal showed buying and getting access to a 128 GB SAP HANA infrastructure service (starting at $1,595 per month), in less than thirty minutes. Such a fast deployment of SAP HANA is critical to drive its mass adoption globally. This new and easy buying experience is available for applications being developed by SAP and its partners (Startups, ISVs, SIs).

Press and analysts have welcomed these new announcements resulting in 24 total articles that reached approximately 45.1 million readers. They also generated 2092 tweets resulting in over 6 million impressions, and of course the questions are rolling in.

We thought we would provide a comprehensive FAQ that will evolve as we journey through this transformation

We would love your impressions of SAP HANA Cloud platform and SAP HANA Marketplace, and welcome your feedback.

This post was originally posted on scn.sap.com by Layla Sabourian in SAP Business Trends on Mar 18, 2014

SAP Adds Subscription Pricing For Hana Cloud Services

IDG News Service – SAP is introducing a set of new subscription pricing options for its Hana in-memory cloud computing platform, in a move that falls in step with the pay-as-you-go model common in the cloud computing industry.

Customers were already able to bring their on-premises Hana in-memory database licenses to SAP’s infrastructure service. Now it’s possible to buy Hana software via subscription there as well, SAP said Wednesday. A third cloud subscription option adds a series of development tools and services to the infrastructure and Hana software components.

Cloud computing has dramatically changed the way enterprise software can be obtained, SAP executive board member and technology chief Vishal Sikka said during a press conference, which was webcast.

“We’ve gone from a high-touch sales process where a bus full of people shows up and sells you something, to where you buy things everywhere,” he said.

He demonstrated how a prospective customer can easily click through SAP’s cloud marketplace to price and size a Hana instance.

The site also features a breakdown of hardware pricing to the component level, which is meant to give customers better “transparency” at a time when hardware costs are falling fast, Sikka said.

To that end, the notion that in-memory computing systems are expensive since they involve lots of RAM is wrongheaded, according to Sikka.

Customers who bring their Hana licenses to the cloud service will pay $6,495 per month for a 40-CPU infrastructure instance with 1TB of RAM.

However, SAP clearly intends to make the bulk of its money on Hana software, not infrastructure fees. A subscription that includes a similar infrastructure footprint plus Hana platform edition software and support costs $83,295 per month, according to the marketplace site.

While offering few details, Sikka revealed that not every aspect of the Hana cloud service is yet available around the world. However, over time “it’s going to be ubiquitous,” he said.

SAP is also hoping startup companies building products on Hana will help boost the platform’s profile and revenue.

Some 1,237 startups in 57 countries are using Hana to create applications, with 60 of them live now, Sikka said.

SAP has also created a marketplace where customers can buy products built on Hana by SAP and its partners.

This blog was originally posted by Chris Kanaracus on ComputerWorld.com, here

 

How To Work with CRM in SAP Business One

SAP Business One comes ready to manage a 360 degree view of your customer, from the very first possible contact, through the sale, into long term account management. SAP Business One Customer Relationship (CRM) application allows you to manage all customer records, along with the entire sales process from initial contact to final order. It provides a complete set of tools to record customer contacts, monitor sales opportunities, generate quotes, and process orders over the Internet. As a result, you can easily track leads as they move down the pipeline to become quotes and then sales. In addition to being able to manage sales activities, orders, and contacts from any remote location, you can also access customer management functions for prospecting, campaigning, and managing contact lists.

A full customer support system helps you manage customer questions and issues related to your business. You can receive support tickets through your customer-facing Web site and track them through to their resolution; create projects, tasks, and activities to accommodate customer needs; and gather frequently requested information into a solution knowledge base for use by customers and partners, thereby lowering your support staff’s workload.
Using the Web-based customer relationship management (CRM) functionality of the SAP Business One application, you can remotely access customer information and sales records on demand. You can also use the powerful Web-based CRM tools to manage sales processes, promotional campaigns, and customer service via the Internet.
Supported Business Processes and Software Functions:

  • Sales opportunity management – Manage the entire sales process through different sales stages. Track sales opportunities and activities, analyze their outcome, and forecast revenue potential. You can monitor and analyze sales opportunities using dashboards and sales reports.
  • Web-based customer management – Give your sales team secure access to customer data over the Web wherever they are. Provide a Web-based interface to your customers so they can log inquiries and check order status, all in real-time.
  • Microsoft Outlook integration – Import customer data from SAP Business One into your Outlook contacts list. Activities and tasks entered into your calendar in SAP Business One can be synchronized with your schedule in Microsoft Outlook.
  • Customer service and support – Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities.
  • Business partner management – Manage master data for your resellers and channel partners – including profiles, contact summaries, account balances, and sales pipeline analysis – to track sales leads and opportunities.
  • Business Benefits:
  • Faster response to customer needs – Instantly access customer and sales data from any location over the Web, enabling you to quickly address customer needs
  • Higher customer loyalty – Provide customers with the valuable product-related information they need on a self-service basis via the Web
  • Increased revenue and sales – Grow your business by creating effective promotions and campaigns that are aligned with accurate sales tracking and management

To learn more click here… Web-Based Customer Relationship Management in SAP Business One