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Why Your Business Needs 24/7 Tech Support from a Reliable Managed IT Services Provider in Miami

It’s 6:00 PM on a Saturday and your servers are down. Your e-commerce platform isn’t loading correctly, and would-be customers cannot make purchases. Unfortunately, your managed services provider (MSP) closed at end of day on Friday and won’t be able to resolve the issue until 9:00 AM on Monday, leaving you with frustrated customers and decreased sales. This unfortunate scenario is avoidable with an MSP that offers 24/7 managed IT services in Miami.

It is not always practical for businesses to hire a dedicated IT person in-house. Sometimes, the business isn’t large enough to need one person solely handling IT issues, and sometimes a business is too large and would require a costly team of IT professionals. This is when managed service providers step in. MSPs are designed to handle all aspects of your business’ IT needs. If your email client crashes overnight, your MSP will work to find a solution. If a virus enters your system after hours, your managed service provider will catch it early due to constant monitoring, and early detection is key to damage control. Servers, databases and operating systems are all under the purview of MSPs.

Because we live in a digital age, there is never really an end to business hours. A customer halfway around the world may need to interact with your business outside of your normal business day, and your systems need to be functioning for this to happen. Managed IT services in Miami that are available 24/7 are an important factor in deciding which MSP is right for your business, because 24/7 support means that your servers and databases will be monitored around the clock to prevent sustained downtime.

Beyond keeping your systems functional throughout the day, your MSP can also take over your help desk to provide 24-hour tech support directly to your customers. Sometimes, it isn’t cost-effective for a business to staff the phones 24/7, and that’s when an around the clock MSP can step in. A 24-hour tech support solution from your managed service provider means that your customers can access solutions to their problems outside of normal business hours. This is especially helpful for the global community as people work together in different time zones. As all business-minded people know, customer service plays an important role in customer retention, and the better services you provide to your customer, the more likely they are to remain loyal to your brand. Tech support from your MSP 24/7 is an important piece of the customer experience.

It all comes down to the level of monitoring you want for your system and the accessibility you want to give your customers. If you cannot hire a dedicated IT professional for your business, or your company is too large for one IT tech to handle, an MSP is a viable option. In order to get the most out of managed IT services in Miami, your MSP needs to offer around the clock tech support for your servers and systems, as well as to your customers. At Michell Consulting Group, we help businesses like yours to the best of our abilities. To learn more about our services, contact us today.

Has Your IT Team Attained these Goals Yet?

For any business to be successful, it needs access to the technology solutions that allow it to operate efficiently. Your IT team is responsible for ensuring that this access is not interrupted, which isn’t an insignificant responsibility. However, by clearly defining goals for your IT team to strive for, you provide a benefit to all members of your staff.

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Windows Server 2003’s End of Support Date is Fast-Approaching

Last year, Microsoft pulled the plug on Windows XP’s support. Now, one year later, Windows Server 2003 is scheduled to meet its demise. If your servers are still running Windows Server 2003 as their operating system, it’s important to upgrade before the end of support date of July 14th. Otherwise, you could be running a server operating system without necessary patches and security updates.

As the owner of a small or medium-sized business, you know how important technology is to your success. However, technology that’s outdated can hold your business back from its full potential. Therefore, it’s imperative that you always upgrade your server’s operating system when upgrades are possible. A big reason for this is to keep the competitive edge over companies running legacy software, also security is a primary concern. The latest patches and security updates are only available to supported operating systems, and Windows Server 2003 will be joining the list of unsupported systems in only a few short months.

Of course, nobody is stopping you from keeping Windows Server 2003. If you want to keep using it, you either have to go unsupported or shell out massive amounts of cash. According to Processor magazine, Microsoft is offering custom support for Windows Server 2003 for around $200,000 annually, which will certainly break your IT maintenance budget. This in particular should emphasize the importance of upgrading to a more recent server operating system, especially if you need to comply with strict security standards put into place by HIPAA and other industry-specific ordinances.

While upgrading away from Windows Server 2003 is a simple enough process, you need to be aware of what kinds of applications your business utilizes. After all, some of your older applications might have trouble moving from a 32-bit operating system to a more recent one. This kind of project requires the skills and knowledge of trained professionals, so this must be taken into account when upgrading to a new OS. Approach this project knowing what you need and how to go about integrating these changes into your infrastructure. This will prevent expensive downtime by keeping your server online as long as possible.

Michell Consulting Group knows how to carry out this procedure in the quickest and most efficient manner possible. We can put together a time-saving plan that takes into account minor discrepancies and larger problems which might arise from the process. We’ll migrate your data to a temporary server so your business can set up your new server, meaning minimum downtime for your business. Productivity can continue without a hitch.

Of course, you also have the option of virtualizing your server units and adjusting for growth that way. Your old server units likely experience a lot of wear and tear over the years, so this is a good way to eliminate the need for physical maintenance associated with the server’s hardware. A cloud server is just as efficient, and it’s easier on your operating costs.

Michell Consulting Group can help you understand the best course of action for your business. Give us a call at 305.592.5433 Ext.2601 for more information about server maintenance, upgrades, and more.

The 3 Ways to Resolve a Technology Issue

You know that one unlucky employee that seems to have the most problems with their computer? Perhaps they keep getting an error that no one can replicate, or they need a little help setting up a Mail Merge? Due to most managers only knowing of two technical support options, business owners can get stuck in a tough spot with employees like this.

Option 1: Have Them Fix it Themselves
By letting an employee that’s not skilled in PC repair sit at their desk and try to deal with the issue themselves, a lot of time will be wasted. Sure, they’re bright and can likely figure out how to fix the problem by Googling the issue and watching how-to videos on YouTube, but that’s not why you hired them. Plus, this DIY method will eat up a lot of company time.

You hired their bright mind to spend time and energy coming up with new and better ways to make your business money. Therefore, having an employee take time to learn about and fix a PC problem on their own will actually end up costing you double. It will cost your organization for the time they spend resolving the issue, and the time they don’t spend generating revenue for your company.

Option 2: Have Them Call Up Technical Support
The other option typically given to employees that are prone to breaking their technology is to have them call up the official technical support associated with the piece of broken tech. Granted, this is a much quicker way to fix a problem, but it’s also a quick way to ring up huge technical support bills that just aren’t in your budget.

When it comes down to it, ordinary technical support services aren’t designed with the intention of saving businesses money. Instead, they’re designed to make money for themselves by charging a rather exorbitant fee to give their expert advice. Using these hotlines, businesses end up paying for an overly-priced technical service simply because they’re unaware that there’s a better way.

Option 3: Call us
We’re here to pull you out of this lose-lose situation. We offer helpdesk support that allows you to encourage your staff to reach out to us if there’s a technical problem keeping them from getting their job done. This means an employee isn’t going to rack up a huge surprise bill and you’ll be able to focus on growing your business, instead of prioritizing what gets fixed.

We couple this with our remote monitoring and maintenance IT service, which means all of your computers are already being taken care of. To prevent issues before they affect your bottom line, we encourage you to contact us today at 305.592.5433 ext.2601. Don’t let a frustrating computer issue stop your staff from doing what you pay them to do!

Don’t Let Technology Sink Your Budget!

The whole point of making a budget is to control costs. All it takes is one surprise to undo all the careful work of budget planning. No department is immune to unplanned expenses, and while it’s impossible to totally prevent budget-busting expenses across the board, you can take action to turn many surprise expenses into controllable costs.

Turning the expense of technology maintenance into a controllable expense is exactly what Michell Consulting Group’s managed IT services are all about. This is because when it comes to budget-busters, technology is one of the worst culprits. Other budget categories, like personnel for example, are controllable and yield few surprises; not so with technology, it is difficult to plan in which Quarter your workstation will go down.

Your computers and your IT infrastructure are nothing more than complex machinery, just waiting for the worst possible moment to break down and leave you up the creek without a paddle or a smartphone. While you are stranded up Technology Creek in your canoe (the S.S. Budget), you will find yourself being pulled into a tributary called Major Repair Expense Stream. It’s times like this when all you can do is go where the current takes you while your budget-of-a-canoe sinks to the icy river bottom.

Land Ho! It’s in desperate times like these where Michell Consulting Group will rush to your aid and rescue your budget with our managed IT services liferaft. We can rescue your technology budget by turning IT repair into a flat-rate that can be budgeted around. This means if a computer goes down (and they will), then all you have to do is give Michell Consulting Group a call at 305-592-5433 and we will float on down and provide a fix. Since our managed IT services are delivered as a flat-rate monthly expense, this means that your repair costs will already be taken care of. Therefore, you won’t have to hesitate about putting in a service call due to worry over getting slammed with a repair bill that will sink your budget.

The repairs covered in the service agreement include some of the worst technology budget-busters known to offices up and down the river. A downed server, a workstation the freezes up, or whatever other technology hazards that dam up operations and cause downtime, these expenses are all covered. Our service agreements are also flexible, which means if your technology infrastructure expands and you need to add more users, then we will work with you and your work with your budget in order to give you a precise figure on the expense your organization will have to take on. This way, you can accurately budget for expansion.

At Michell Consulting Group, we know about budgets because we too operate on a budget to run our business. We understand that a big part of running a business is finding new ways to control expenses. Because technology is so interwoven into every aspect of business, it has traditionally been one of the biggest office budget-busters; but thanks to managed IT services from Michell Consulting Group, you now have the means to reign in an uncontrollable expense! To learn more about how Michell Consulting Group can save your budget, give us a call at 305-592-5433.