Michell Consulting Group Earns the CompTIA Managed Services Trustmark™

Michell Consulting Group Earns Respected Technology Industry Credential
CompTIA Managed Services Trustmark™ signifies commitment to industry best practices

Doral, FL / March 23, 2015 – Michell Consulting Group (MCG), an ERP and IT consulting firm, announced today it has received the CompTIA Managed Services Trustmark™, a respected industry credential that signifies its adherence to best practices for technology service delivery and customer interaction.

“Earning this credential identifies MCG as a business that meets or exceeds the best business practices the IT industry has to offer,” said Nancy Hammervik, senior vice president, industry relations, CompTIA. “This includes managed services agreements, standard operating procedures, systems and tools for delivering services and general business operations.”

The Trustmark was developed by CompTIA, the non-profit association for the information technology industry, in collaboration with industry experts and leaders, to identify businesses that have made a commitment to the highest levels of integrity and sustained quality service.

“Pursuing this Trustmark was a great opportunity and method to demonstrate to our clients our long-term dedication to providing World Class Managed Services and customer service,” said Daniel Arcelo, Chief Technology Officer, Michell Consulting Group. “We are extremely excited to have obtained this industry credential.”
To earn the CompTIA Managed Services Trustmark, MCG was evaluated on several aspects of their business operations, including organizational structure, technology tools and systems they utilize, standard operating procedures and IT service specific activities. The company also committed to abiding by a code of conduct and provided customer references.

Michell Consulting Group (www.michellgroup.com) is a managed services provider and ERP systems integrator providing end-to-end solutions that ensure business integrity for small-medium and enterprise-level clients.  From design through deployment, Michell Consulting Group is an advocate for our clients to strategically align their business and IT objectives. We architect, implement and manage ERP & IT solutions spanning computing infrastructure, enterprise software and management, VoIP and security. The company is headquartered in Doral, Fl.

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. Visit us or follow CompTIA on Facebook and Twitter.

Daniel Arcelo
Chief Technology Officer
Michell Consulting Group

Steven Ostrowski
Director, Corporate Communications

Live Event: Learn to Prevent A Cyber Attack from Hurting Your Business

Today, our businesses are becoming increasingly more reliant on information systems and technology. Unfortunately, so is the criminal underworld. Today cyber attacks are getting headlines and the victims are left reeling with tarnished reputations, operational downtime and significant financial losses. It is more important than ever to understand the implications and costs associated with cyber breaches as an executive. A cyber breach represents a significant risk to an organization

Michell Consulting Group has partnered with industry leaders like Intel Security (McAfee) to bring you the tools and expertise you need to prevent a catastrophic cyber attack. In April we will be bringing together a power team of subject matter experts to help you learn how to prevent and recover from cyber attacks.

Leading Experts Will Be Covering

  • Latest tactics and threats used by cyber thieves
  • Leading causes of data breaches for SMBs
  • How to make your company a hard target

Our Power team includes:

American International Group (AIG) Is the world’s largest insurance organization, with more than 88 million customers around the globe. In a rapidly changing business landscape they constantly seek to protect businesses through their CyberEdge®  insurance line. The product provides clients with an end-to-end risk management solution to stay ahead of the curve of cyber security risk.  They invest heavily into their technology infrastructure and excel and helping their clients succeed everyday.

McAfee is the world’s largest dedicated security company. Founded in 1987, with the mission to help their customers stay safe, they have created proactive security solutions that provide comprehensive digital security. Their unwavering vigilance and dedication have helped consumers and companies work, play and shop online more securely.

Join us and other like minded business owners and C-Level Executives on Tuesday, April 14, 2015 from 11:00 AM to 2:00 PM in Miami Lakes.

Click Here To Register Our Executive Lunch and Learn

10 signs your business is ready for SAP Business One

Keeping a business operating smoothly requires moving a lot of information, and the interaction of departments, customers and possibly even shipping companies. SAP Business One is the most full featured application of its kind on the market today, widely used by organizations of all types and sizes. If any of the following benefits of SAP Business One apply to you, maybe your business is ready for SAP.

  1. Variety of Industry-Specific Packages – SAP Business One understands that every business is a little bit different, but provides templates for a dazzling array of industries, such as marketing, manufacturing, services, etc. Begin with a template and customize the application for your specific needs.
  2. Complete Business Package – Instead of using different applications for inventory, ordering, and customer service, SAP Business One gives you the power to handle all of your core business needs from one location. For your company, that means seamless interaction between departments, fewer invoicing and ordering errors, and a robust set of tools to manage your company more effectively.
  3. Integrate with Existing Tools – Your business may already have a suite of tools that it has been using for years. Instead of forcing you to give up tools that have always worked, SAP Business One easily integrates with hundreds of common desktop applications.
  4. Increase Efficiency – Having the various business applications for your company in one location means getting more done in less time. Increased efficiency is the biggest reason any company adopts new technology, and Business One delivers as promised in this arena.
  5. Intuitive Interface – One reason Business One increase business efficiency is because the interface is intuitive and easy to learn. And since your business essentials are all in one place, learning to use a single applications gives you control over your entire organization.
  6. Faster Response Time – If being able to track and respond to your customer needs is important to your company, SAP Business One is the perfect solution. Managing the customer relationship is one of many vital business functions that are included in every industry package.
  7. Reduced IT Expenses – The intuitive user interface will affect how well the application is accepted by your employees. Business One’s easy to use functionality means less time required from your IT staff, faster learning time, and smooth, trouble-free operation.
  8. Better Communications – Connecting the back office with your sales staff can streamline a business. One of the primary functions of Business One is to offer dependable real time communications at every level of the organization, eliminating problems such as overselling or overbuying your product inventory.
  9. Detailed Reporting – Many companies suffer from a lack of information. Business One gives you nearly unlimited control over reporting on all facets of company operations, including inventory and customer relationship management. And since One connects all parts of the business, you will be able to see where improvements need to be made, schedules adjusted, and production increased.
  10. Locally Supported – SAP Business One is created by a global organization, but your business can interact with support at the local level. The SAP Business One model uses trained application resellers who are familiar with your business in ways that outsourced phone support could never be. For the end user, that means having support available when you need it, so your business can function without interruption.

Using an efficient ERP application is one way to stay ahead of your competition, reduce in-house networking costs, and create rich set of business management tools. To get the best results, work with a reseller that excels in managed networking and other business services. More than ever before, your company network has global reach, and products like SAP Business One are designed for maximum performance. Everything you need to know about SAP Business one is available on our handy dandy information kit available below.


Click Here For Your SAP Business One Information Kit

Avoid IT Crises

What happens when you have network interruption or worse yet, a failure? Do you have the staff or expertise to address the problem quickly, efficiently and economically? The best solution is to proactively manage your network so those interruptions don’t occur.

The Managed Services program from Michell Consulting Group, your trusted IT provider, comes with an entire team to tackle any technology issue that may arise as well as advice or take on any project that needs to be implemented. We invest in our staff to ensure that our engineers have the most recent certifications ensuring they have best in class knowledge. Leading the team is your Virtual CIO, who works closely with you to learn everything about the needs of your company. This is what drives the ultimate customer service experience.

Your Virtual CIO will create a long term IT plan specifically addressing the needs of your company and saving you money. When the Virtual CIO makes an IT plan for your company they will take into consideration important planning details like your budget, your projections for growth, the needs of your customers and employees, and the goals of your business.

Are you ready to save money and avoid network interruptions?

Schedule your Complimentary System Review

14 Common Misconceptions About Managed Services Providers

It wasn’t very long ago that only large enterprises were leveraging managed services to handle their IT. Times have changed and many small and mid-size businesses are recognizing the benefits of leveraging a managed service provider to handle their IT support and strategy.    Despite these changes, many executives and business owners still have misconceptions about the managed service model and are unwilling to outsource.   Here are 14 misconceptions you might have that are holding you to an outdated, risky and expensive technology strategy.

1. A managed service provider will never be available for problems that arise.

One of the fears that many companies have is that staff from a managed service provider won’t be available should problems arise with the IT systems. The reality is that manage service providers often have the ability to provide 24 hours/7 days a week service more efficiently than company employees can. Because managed IT service providers have staff capable of responding to problems should they arise, they also monitor and support the client’s systems around the clock, thus becoming aware of problems even before the users.

2. A managed service provider is a remote monitoring service.

A well established Managed IT service provider doesn’t stop at remote monitoring services, although they typically do provide remote monitoring.  Seasoned providers have bundled many of the costs of IT into one bill and provide value-added services.  Typical offerings include strategic consulting, staffing, security, cloud computing, and reinforcing IT teams who are under-skilled or understaffed.  A confident managed service provider will also include unlimited on-site and off-site support.

3. We’ll have to fire our IT person.

There is no need to fire the IT staff at a company when using a managed service provider. Often managed service providers work with a company’s IT specialists to provide a better solution for managing complex systems. Service providers frequently offload tasks so the IT person can work on other projects, many that have been languishing due to short staff.  They can also provide an affordable alternative to hiring specific skill-sets that are complementary to an existing IT department.

4. Our needs are too specialized for a managed service provider.

No matter how specialized an organization’s job is, a managed service provider focuses on managing the technology and they’re experts in supporting it regardless of the market. The client company can now focus on the core business and not the technology.

5. We require special compliance that a manage service provider cannot keep up with.

Many organizations are concerned about the strict compliance regulations that their particular industry has. These regulations deal with how data is used and stored and often change. This is why many businesses are concerned about how managed service providers will comply with their particular regulations. However, managed IT service providers must comply with these regulations all the time, and to stay in business must implement the changes quickly. The managed service provider may be more compliant than the client company could be.

6. Using a managed service provider is too costly.

It is clearly a myth that managed service providers are too expensive for today’s medium to small businesses. With the advent of cloud computing, the cost of hiring a managed service provider is far less than purchasing equipment and software, and hiring personnel to maintain a data center. In fact, when choosing a managed service provider, a business will receive a predictable monthly fee that the company can plan on. Companies that decide to keep their IT in-house will generally pay 25 to 40 percent more to maintain equipment and software that will eventually become obsolete and need replacing.

7. The managed service provider won’t care as much as an employee.

Companies are often wary of outsourcing equipment and labor thinking that their own IT employees will care more about their product and bottom-line than a managed service provider. The reality is that IT employees come and go and that if the employees are hired at a lower rate, they receive training that will enable them to move on to higher-paying positions that smaller businesses are incapable of matching. The other problem is relying too much on one person. If that person leaves, the company has no expert and have to scramble to find temporary and long term support options. By partnering with a managed IT service provider, the business has support regardless of what happens to the outsourced employee.

8. We have specialized applications that a managed service provider cannot support.

Many businesses are under the mistaken impression that a managed IT service provider cannot possibly support the applications that are intrinsic to their business.Businesses heavily rely on particular employees as an expert resource. The applications specific to the particular industry may indeed be specialized, but if properly implemented, not only will they have their expert resource, but the company will have an expert resource in-house as well as outsourced. Managed IT service providers allow businesses to have experts who make their IT transparent and enable the company to get on with the business at hand.

9. Once we go with a managed service provider, we have to outsource everything.

Having a managed service provider doesn’t mean a company has to outsource everything. It’s not an all or nothing proposition. The business or organization can choose what areas they wish to outsource, and what areas they wish to remain in-house. In fact, many businesses start outsourcing just one particular thing, such as a single project, or the help desk. By outsourcing unwanted projects, the company frees up their IT resources for more important projects.

10. Only big businesses use managed service providers.

The use of managed service providers used to be the realm of big business, but the reality is that it has leveled the playing field for small and medium businesses so that they can compete against bigger companies. Small and medium-sized businesses don’t have to purchase costly technology to compete with bigger companies any longer.  These smaller businesses now have access to the same resources that the bigger companies have without all the upfront costs.

11. Using a managed service provider is less secure.

Managed IT service providers can provide security as good or better than anything that can be done in-house. Reputable managed service providers have become experts in disaster recovery, network security, and high-availability. Often, because they are experts in compliance regulations, they are able to keep abreast of the latest changes regarding data security.

12. If we use a managed service provider, we’ll lose control of our IT infrastructure.

When choosing a managed IT service provider, it’s important to maintain a good relationship with them and be sure that they foster transparency. Audits, regular reports, and staying informed as to where your data is stored, what security measures are in place, and how they back up is important to ensuring that you maintain control.

13. We’ll have lower service levels than with an in-house IT person.

Managed IT service providers can provide on-site or off-site assistance. Unlike an in-house person, off-site assistance is often available 24/7 and can help any employee no matter where they are. If employees are off-site, service providers can often be contacted immediately to resolve the problem, whereas if they need to contact an in-house person, they may or may not have the ability to get a hold of them.

14. Our staff with the managed service provider will be a revolving door.

Managed service providers are capable of providing staff on-site as well as support off-site. Their employees are no more susceptible to leaving then the company’s own employees. In fact, reliance on one particular person is less likely because the managed service provider has many experts capable of fulfilling the role needed.

Are YOU evaluating Managed Services Providers? If So CLICK HERE