As a leading managed services provider helping to ensure small-to-medium-sized businesses have the strong infrastructure and support they need to function securely, efficiently, and smoothly in today’s high-tech world, Michell Consulting Group recently revamped their website to make it not only exceptionally visitor-friendly, but also engaging and information-laded for both potential and established customers.
New, More Robust Live Chat Available
An integral key in the plan to redesign the website was to ensure clients had access to information at all hours. A new live chat feature allows customers to connect with a customer service or technical support representative at a moment’s notice. Customers are depending upon Michell for a variety of information technology services, so fast and easy communication are critical to keep computer systems operating at optimum efficiency.
New Layout Provides Information at a Glance
When the marketing firm Rizen Inbound was tasked with the development of our new Michell website, it was important to create a portal where customers and potential clients could find information on Miami’s largest managed services provider’s platform. The home page alone features a synopsis of all Michell’s services and partners, including the company’s four main areas of focus:
- Strategic IT
- Managed IT
- Support IT
- Infrastructure IT
~ All with icons that lead to a more detailed definition of each area. Technology consulting, another mainstay of Michell Consulting Group’s portfolio, is summarized in graphic form on the home page, with links leading to more specific information. Links to the company’s blog, Twitter account, and e-mail contact information are located on the bottom of the home page, where you can also subscribe to Michell’s newsletter.
Multi-media Approach Delivers the Message
Michell Consulting Group’s new website employs a multi-media approach that combines video messaging with strategically-placed text. This approach results in a clear definition of what the managed services provider can do to help your company improve, both from an efficiency and technological standpoint. The layout of the website utilizes plenty of white space to help readers focus on the message at hand, whether that message details the company’s diverse experience in technology and distribution or how Michell’s core principles translate into helping your business succeed.
Easier Than Ever to Submit Support Tickets
The main goal of our new website was twofold ~ to make it easier for customers to submit support tickets, as well as provide a better overall experience online. The support link is easily seen at the top of the page. One click takes you to a page where you can phone in a request, submit a problem by e-mail, or access a portal where a tech expert can attack the issue with remote access. Calling our 800 number allows customers to dictate a ticket straight to voice mail, securing a place in line for the issue to be resolved. An online help desk allows customers to view and manage their tickets at any hour of the day.
Testimonials and Case Studies Provide References
Michell Consulting Group provides plenty of testimonials from happy customers on our new website, as well as specific examples of how, as a managed services provider, we have helped Miami businesses improve distribution and otherwise increase the bottom line. The link to the news page keeps customers up to date with the latest Michell happenings, including attendance at trade shows, new services, and new employees.
Training Documents Now Online
Michell Consulting Group knows that sometimes training occurs as time allows. That’s why they have a whole suite of training documents available online for you to access at your convenience. The managed IT services provided by Michell, now has training materials that align with the software solutions that we deliver, including SAP and Infor. Other training materials provide information on Windows operating software and servers, as well as the Microsoft Dynamics NAV management system.
Website Encourages Interaction and Questions
All in all, our new website is an easy-to-navigate source for information on technology offered by Miami’s premier managed services provider, Michell Consulting Group. Our core values, team member backgrounds, and reputation with current clients offer some good insight to the caliber of a company we are. Through live chat and a variety of contact options including a help desk portal, Michell customers can resolve problems any time of the day or night to make sure our business helps your business to keep operating at maximum efficiency.