How to Choose the Right IT Support Provider in Miami

Although they work “out of sight”, IT support providers play an important role in your business, helping numerous operations run smoothly. In a city like Miami, you have a ton of options when it comes to finding managed service providers that offer IT support; however, having so many choices makes finding the right managed services provider quite difficult. But DON’T FEAR, by following these tips, you can ensure that you make a good decision when choosing an IT support provider in Miami.

1. Search The Right Places For IT Support in Miami
To form a list of potential providers, you will first need to seek out likely candidates. The best way to begin is by asking clients, vendors, and other businesses that are similar in size and have similar needs to your own. If you have a shortage of professionals to ask, you can search through online directories or you could even google “IT support miami.” This should produce a large list to choose from, but you can quickly filter many prospects out by disregarding the results with low ratings or negative feedback.

2. Check Credibility
You should expect that any company offering IT support in Miami will have a reasonably aesthetically pleasing, functional, and easy-to-use website with interesting content and up-to-date information. You should also be able to find details about a company’s qualifications, certifications, and accreditations. One last thing to look for are testimonials of past and current clients. If a website lacks any of these features, dismiss the company and move on to researching another provider.
After completing steps one and two, you should have created a short list of potential providers of IT support in Miami. Contact each in turn and ask about the following:

3. Find Out About Experience
Ask plenty of questions to gain a clear picture of the IT provider’s experience. You need to know how long the company has been practicing, how many clients they have worked with (including any renowned businesses), which platforms and software the company uses, and whether they specialize in any particular areas of IT.

4. Ask About Availability
Find out how many clients a company currently has, along with the size of their team to gain a clearer idea about how much time the provider will be able to dedicate to your account. In addition, companies should be able to provide you with information such as guaranteed response time and support hours — you may require assistance outside normal business hours or even 24 hours a day. Finally, if you are considering a national company, it is important to know how many personnel are based in Miami and whether a tech can be sent to your business if you suffer from a problem that your provider is unable to resolve remotely.

5. Find a Provider That Meets Your Needs
A high-quality support services provider will create a custom support plan that will fit the unique needs of your business. This ensures that you receive the best value for your money. They should also create a viable payment plan, which should include a money-back guarantee to protect you if you are unsatisfied with results and there should not be any hidden charges. Lastly, you should feel comfortable working with the support team to develop a good working relationship.

6. Weed Out The Losers
There are certain warning signs that indicate you may be on to a “loser”. If an IT support services company does any of the following, look elsewhere:

  • Uses jargon or acronyms without explaining to you what these terms mean.
  • Insists upon using a single brand of technology or a limited range of software without justifying why this is best for your business.
  • Cannot explain how their processes and procedures will get you better business results.
  • Attempt to make changes (such as buying all new equipment) to your IT environment without conducting a proper in-depth assessment.
  • Uses pirated software.
  • Are drastically inexpensive – This leads to slow-moving, poor service down the road
  • Offers a very wide range of services across several industries and fields.

Keep in mind that the needs of every company are different and your company may have a set of requirements that are quite unlike similar businesses within your industry. Consider your unique circumstances and use the above criteria as a guide to find the ideal IT support provider in Miami.

How to Choose the Right Distribution Management Software For Your Business

Not all businesses are created equal, and neither are all distribution management software. It’s key to understand your business’s unique needs and how each software can address those needs in order to make the right choice, one that will allow your business to grow and your customers to feel satisfied – not to mention make running your business easier.
With this in mind, here are key points to consider when choosing the distribution management software that will allow your business to operate at its peak:

• How can you keep your customers happy? Customer management is a full-time job unto itself – one which the right distribution management software should make easier for you. Will the software you’re considering allow you to improve your service levels? Will it allow you to improve on-order fulfillment and thus raise your customer retention rates? Will it allow you to identify any areas in which you’ve been slacking so you can tie up loose ends?

• Who are your best suppliers and vendors? Another point to keep in mind is whether your software will allow you to identify your company’s best suppliers and vendors. If you are involved with a number of either or both, odds are you have just as complicated a job on your hands managing them as you do with managing your customers. The right software will allow you to track the service you get from these parties and potentially identify any weak links which may need to be replaced.

• Is your inventory being closely tracked? Much of what you’re looking for in a distribution management software will depend upon the extent of your inventory and your needs when it comes to managing your warehouse. Not only do you need to keep close track of what’s currently there, but your software should also be able to determine for you where your inventory dollars will go farthest through demand planning and forecasting. If you don’t currently house an extensive inventory but plan to expand at some point in the future, keep this in mind and choose a scalable software that will support your growth.

• Where is your money coming from? Are you able to identify which of your products the customer is spending the most money on? How about pinpointing your most profitable customers so you know with whom you need to maintain a warm relationship? This knowledge allows you to focus your energy on the channels which bring you the most money in order to encourage an even stronger cash flow from those directions.

• What’s the state of your financial records? Wouldn’t it be nice to be able to create accurate, real-time financial reports at the drop of a hat? Will your software allow you to do this? And should you need to create custom reports, will you be able to do so? Be sure to get a good feel for any software’s reporting capabilities – after all, being able to review your stats and figures easily allows you to make decisions with greater confidence, not to mention making life a lot easier when meeting with accountants.

• How user friendly is it? Let’s face it: Even the best distribution management software will do nothing for your business if your employees don’t know how to use it effectively. An intuitive interface, one which makes usage not only easy but enjoyable, will go a long way toward having your business running smoothly and your employees on the same page in regards to how you’re performing.
The best distribution management software will address your organization’s pain points and make every aspect of running your business flow more smoothly. Putting in the time to assess where your current software (or lack thereof) is letting you down and to explore your options is sure to pay off great dividends as time goes on and your business begins running like a well-oiled machine.

If you still have unanswered questions on choosing the right software for your business, contact Michell Consulting Group and let one of our experienced consultants guide you through the process.

The Worst Advice We’ve Ever Heard About Infor Distribution FACTS Software

There’s a lot of business advice out there, but not all of it is good! In fact, some of it is full of misconceptions, misinformation, and myths that could affect your business. This is true of all areas of business, and ERP System software is no exception.

Your time is much too valuable to spend trying to debunk the myths to find the best options for your business. Many of the common misinformation topics date back to the beginning years of ERP Systems and have been around awhile. To help, we’ve compiled the following examples of the worst advice we’ve ever encountered about ERP Systems like Infor Distribution FACTS Software.


  • It’s Only for Big Businesses. You might  think that your business is not large enough to need business management software, but nothing is farther from the truth. ERP System software options, like Infor Distribution FACTS, will make your business activities easier and clearer as it streamlines processes in Inventory, Sales, Purchasing and more. Businesses of all sizes—big and small—can benefit from enhancements in tracking business resources, improving data management and refining the interpretation of the figures that you base business decisions upon. Furthermore, such software is customizable, and it will give you the resources to be able to keep up as your business thrives and grows. Using ERP System software means it will be faster and easier for your small business to expand.
  • It’s Too Expensive. As a business owner, you know to be wary of anything that seems too cheap to be true because you do have to spend money to make money. ERP software like Infor Distribution FACTS is not cheap, but can bring a lot of value to your business’s daily operations and overall efficiency. It is well worth the money spent on the software as it makes your business easier to run through tracking your business’s resources, activities and commitments.
  • Implementing Infor FACTS is Too Difficult. Perception is the key issue here. Anything is going to be difficult if you decided it is so. While completely converting to new software is never simple, Infor Distribution FACTS is light years ahead of the original ERP software that created this myth in the first place. Additionally, if implementation is a concern, then consider a provider that offers unparalleled service and support to guide you and your workforce through the process.
  • Your Business’s Processes Are Too Difficult to Convert to an ERP System. Again, this is a matter of a perception of difficulty, because your company’s processes should adapt to fit your business as it grows. Instead of looking at how outdated processes can—or cannot—fit into the new phases of your business, such as converting to an ERP System like Infor Distribution FACTS, try to look at the end results for your business. Do your orders go through faster and more accurately? Do your inventory shortages stop? Are your shipments on time and your payments taken in a timely manner? Infor Distribution FACTS makes your processes easier to manage, so if they need to be tweaked to take your company to the next level, then so be it.
  • ERP Systems Take Too Long to Implement. Rome was not built in a day, but still, if you find a vendor with top notch support and service, the implementation process of Infor Distribution FACTS does not need to be the bogeyman that it is sometimes made out to be.  Since it is customizable to your business, implementing the software nearly out of the box is a real possibility. Additionally, a smooth and fast implementation is made more possible with the right support and service.
  • ERP Systems are Super Easy. While ERPs like Infor Distribution FACTS are not the convoluted systems that myths claim, you and your business’s employees will need to put some time and effort into learning new software systems. Infor Distribution FACTS can improve business practices and reduce inefficiencies, but it’s not magic. Employees still need to know how to use the software on a day-to-day basis. It’s no different than learning the rules of a game before you start to play, and, again, a vendor that provides support and service will be able to assist with training, implementation, and IT issues.