Keeping Servers Running: The Importance of Managed IT Services in Miami

Your business needs to have your servers safe, secure, and accessible, and managed IT services provider in Miami plays a large role in making that happen. For many businesses, a small in-house IT team is the only support available. This arrangement can lead to all types of troubles. Instead, having 24/7 support from a third party helps keep your servers and websites running smoothly all the time.

Why Monitoring is Important to Your Business

Your company runs on data. This data is stored and accessed from your servers and without it, your business grinds to a halt. Customers are unable to find your business, invoices fail to be sent out, and sales pitches cannot be made. Having your server down for even the smallest amount of time costs your company a great deal. By having your servers monitored 24/7 issues are addressed before downtime occurs. Many faults with servers have telltale signs, and constant monitoring lets you make use of the diagnostic data from your servers.

If the server does fail, the monitoring system provides the information required to troubleshoot and fix the failure in a timely fashion. Keep trails in the diagnostic data help IT technicians find the root cause of the failure, which gets you up and running faster. With the root cause identified, future failures are mitigated with precision.

Constantly monitoring your servers also helps to identify trends in user data and server performance. Knowledge of peak times, server responsiveness, and other key factors help your business make the most of the servers that you do have. By analyzing this data, your company can adjust settings to ensure your customers have access to your website when they want it.

Security of Your Server

Keeping your server up to date is incredibly important. Developers are finding vulnerabilities all the time. In order to address these security weak-points, patches are released regularly to keep your data safe. Monitoring support installs updates regularly and reviews any new releases appropriately. Through active monitoring of your businesses servers, you take a proactive approach to web security. Proactive steps help reduce downtime and risks associated with malicious attacks.

Proper monitoring of your server also blocks many of the attacks that malicious users inflict on servers. There are clear signs for many of the common server attacks, and monitoring addresses these promptly. Breaches in security hurt your company in a variety of ways, including poor public relations and possible lawsuits.

Getting Timely Support

When looking at managed IT services in Miami, it is critical that your business gets the quality services that your company needs. A monitoring service knows the configuration of your business’ servers and the settings that impact troubleshooting and recover. The familiarity with your specific server setup saves you time when things go wrong. Reducing downtime saves your business money and improves customer satisfaction.

As more business is done through online channels, the importance of servers is ever growing. The right managed IT services in Miami is critical in making your business happen. At Michell Consulting Group, we provide the support your company needs to keep your clients happy and connected. Contact us for more information.

Understanding Endpoint Detection and Response from a Managed IT Services in Miami

If you are planning on hiring a managed IT services provider in Miami, you should inquire about their endpoint detection and response program. This is a crucial element in technology support which can affect the performance and security of your commercial network. In general, endpoint detection and response can be defined as the tools which are focused on detecting, identifying and examining suspicious activities and other problems in the endpoints or hosts.

While this is a considerably new class of IT solutions, it has become indispensable in modern organizations. In most MSPs, the service is referred to as EDR for endpoint detection and response. However, it can also be grouped as part of advanced threat protection or ATP. This technology addresses the critical need for commercial networks to be monitored. Moreover, it ensures that technicians can respond to problems quickly.

The Mechanism of EDR Solutions

Endpoint detection and response solutions are not complex in their mode of function. In general, these tools work by constantly monitoring the activities in the endpoints and general networks. They also collect the information on all the occurring events in a centralized database and perform a complete analysis. The central database uses a software agent to perform the analysis as well as detecting problems, performing investigations, generating reports and sending alerts on suspicious activities.

When you engage EDR services from a managed IT services provider in Miami, you will enjoy better security for your network. In simple terms, the monitoring tools and analysis software will help the MSP discover any problems as early as possible. The tools will make it possible for technicians to detect unusual activities caused by an attack. Therefore, they will respond with haste, preventing damage to your network and subsequent downtime.

In addition, the EDR can have functionalities which allow automated response to destructive entities. For example, the solutions can deflect common malware attacks when detected without the direct intervention of technicians. All the endpoint detection and response solutions do not work in the same way. There are significant differences in the detection processes, analysis methods and levels of automation in the response to threats. However, they will all work towards detecting and preventing cyber threats.

More than Tools

While endpoint detection and response was a term designed to refer to a group of tools, the scope of the related solutions have expanded. In short, there are numerous EDR systems and solutions provided by MSP which can perform more processes than the ones outlined above. For example, some EDR tools can offer services such as data encryption, privileged user control, application control and network access control in addition to the normal detection and response functionalities.

Still, the most important aspect of an ideal EDR solution is the ability to identify anomalies such as unrecognized connections, activation of rare processes and the use of the network for risky activities. Moreover, the network should be able to trigger alerts to allow further investigation or resolution of potential network problems.

If you would like to understand the potential benefits of endpoint detection and response from a managed IT services provider in Miami for your business, consult our expert technicians at Michell Consulting Group for more information.

Managed IT Services in Miami Can Help You Determine If Backup or Disaster Recovery Is Best

The Business Continuity Angle

Managed IT services in Miami can provide both disaster recovery and data backup. For many companies, a synthesis of the two is desirable. Still, for some, going with one or the other may be best for a time. The issue is often deciding whether to just go with backup or to incorporate disaster recovery as well. If you’ve only got a backup solution, then you simply aren’t going to be able to maintain continuity in the event of a disaster. You’ll be able to reboot, but between the moment your business experiences an issue and the moment you get systems online again, you’ll experience some downtime.

Downtime can be expensive. If you’ve got two hours’ downtime weekly, that translates to 104 hours annually. If it only costs your small to medium-sized business $1,000 per hour of downtime, that’s $102, 000 you’re losing every single year. One thousand dollars per hour is a very conservative estimate of operational losses during downtime. It’s integral to limit downtime as much as possible. The cloud provides exceptional redundancy, allowing for easily-maintained continuity. Part of downtime losses come from revenue reduction due to inaccessible systems during the emergency. Continuity can reduce this cost by ensuring your systems are always available to potential and existing clients; even as you and your tech team troubleshoot the issue and re-establish operations.

Mirroring Your Systems

Managed IT services in Miami providing Disaster Recovery (DR) services often do so by “mirroring” your systems. Instead of files and operating systems requiring total reboot, when a “disaster” occurs— be it a system crash or one of the natural variety— it takes much less time to switch to the mirrored solution. This also curtails downtime in addition to making it possible for clients and employees to maintain system access. Lost time is substantially diminished.

Continuous Backup Is Preservative

A disaster recovery solution is usually facilitated via cloud computing. The cloud is used to continuously back up and store your information in the event of a disaster. While cloud solutions can be used like a tape system for facilitating backup, it just makes sense to go the mirrored approach. It’s a small enough transition and the potential savings are definitely worth considering. If you can cut your downtime in half, at $1,000 per hour, you’d save $52,000 in accordance with the previously explored scenario. If operation costs are higher for you, then you’ll see even more savings.

Multiple Areas of Cost Reduction

While a smaller business who completes very few transactions online— and does not have a ubiquity of employees working digitally— may be able to stand a few hours downtime waiting for a backup. The larger your operation the less likely it is you’ll be able to get away with this. Meanwhile, backup and data recovery:

  • Reduce losses from client access restrictions
  • Reduce losses from employee inactivity
  • Expedite systems recovery

Comprehensive Security

Managed IT services in Miami through Michell Consulting Group s can help you save time and money by curtailing employee inactivity and clientele losses while speeding up recovery time. Contact us to safeguard your business against the unexpected.

Managed IT Services in Miami: Understanding the Role of a vCIO in the Success of Any Business

Most businesses, especially small and medium-sized businesses (SMBs), never go for the option of using managed IT services in Miami. For instance, rarely will you find a small business hiring a chief information officer (CIO). While this may be understandable due to financial constraints, the CEO ends up being overworked as he or she as to double up as the CIO, as well as the overall manager. Given the ever-evolving world of technology and the increase in cybercriminal activities, the CEO may be overwhelmed and unable to control everything.

There is good news for businesses that could not afford to hire a CIO. You can now hire a virtual chief information officer (vCIO) at a relatively lower price than that of hiring a CIO.

What are the Functions of a vCIO?

A vCIO is more of a managed IT services provider in Miami who assumes the responsibilities of a CIO, and this includes the development of a strategic plan, productivity, security, and efficiency. The following are some of the core functions of a vCIO:

  • Aligning your IT with your business goals
  • Cutting unnecessary cost by strategizing on cost control and IT budgeting
  • Consolidating resources and saving costs by laying out the inefficiencies in your current IT infrastructure
  • Security
  • Development of IT strategic plans
  • Management of IT needs for specific projects
  • Assisting in the procurement of hardware and software

What IT Services Does a vCIO Help Achieve?

  • Cybersecurity – A vCIO helps maintain cybersecurity by conducting a risk assessment, training awareness, data protection and ensuring the adherence of all security practices.
  • Disaster Recovery and Business Continuity – A vCIO ensures that your business gets back to its feet regardless of any disaster that comes around. This has to do with data backup and recovery procedures after an unfortunate incident.
  • BYOD and Mobile Workforce – A vCIO will be there to ensure that your data is safe even in a BYOD work environment and mobile workforce.
  • SaaS, Cloud Computing and Virtualization – Your vCIO will help you to realize the full potential of cloud computing and virtualization. This includes the migration process.
  • Strategic Planning – With the help of your virtual chief information officer, you will successfully determine your technological priorities and you can focus on the right IT solutions for your business.

Other areas in which your vCIO or managed IT services provider in Miami may be helpful include enterprise resource planning (ERP), networking, legacy application renovation, and business intelligence and big data analytics. It is time to take the right step in moving your business forward. To learn more about this, contact us at Michell Consulting Group.

How Managed IT Services in Miami Can Help Hospitals

Not all managed IT services providers in Miami are equipped to help hospitals or other large organizations that manage volumes of sensitive data. Only the most modern MSPs have the expertise to guide such organizations to safer security solutions.

Here are important insights into IT services meeting expectations for protecting confidential health records:

Why Cybersecurity Challenges are Growing

In 2017, there were 358 breaches that affected over 5 million individuals, according to the Department of Health and Human Services Office for Civil Rights. Other statistical evidence published by the tech industry suggests that cybercrime is increasing at an alarming rate in the business community. Companies with large consumer databases are particularly targeted by cybercriminals. As cybersecurity technology grows in sophistication, so do the strategies of hackers.

When best practices for cybersecurity are ignored, it creates unsafe conditions for patients. Breaches tend to be the result of employee error, which many times amounts to carelessness. The most well-trained and reputable managed IT services providers in Miami, however, pay close attention to the latest developments in cybersecurity. One of the most vulnerable workplace environments is a bring-your-own-device (BYOD) policy if there is no network monitoring solution in place.

About 95% of Americans now possess a cellphone, 77% of which own a smartphone, according to Pew Research. Hospitals have widely adopted mobile phones due to convenience and increased productivity. But in order for a BYOD policy to be safe from nefarious entities, you need mobile device management (MDM) software, which allows you to block devices on the network that lack proper credentials.

Proactive Thinking

Healthcare organizations must take as many precautions as possible to protect the privacy of their patients and avoid heavy penalties for failing to comply with HIPAA regulations. They have many ways to take control of their infrastructure, using network access controls, firewalls and other technology that blocks or reduces cyber threats. The key to reducing cyber threats is to create several layers of security so that it’s too difficult for hackers to penetrate.

Risk assessment and HIPAA compliance are now top concerns among healthcare providers. Budget constraints are a primary reason that has prevented health organizations from investing in new cybersecurity technology. But it only makes sense to increase awareness and build the strongest defense possible against criminals trying to steal patient information.


Choosing the most experienced and resourceful managed IT services team in Miami is the best way for a health organization to protect itself from the threat of cybercrime. Contact us at Michell Consulting Group to learn more about how we can keep your network safe from any suspicious activity so that you can concentrate on your most important business goals.