How to Choose the Right IT Support Provider in Miami

Although they work “out of sight”, IT support providers play an important role in your business, helping numerous operations run smoothly. In a city like Miami, you have a ton of options when it comes to finding managed service providers that offer IT support; however, having so many choices makes finding the right managed services provider quite difficult. But DON’T FEAR, by following these tips, you can ensure that you make a good decision when choosing an IT support provider in Miami.

1. Search The Right Places For IT Support in Miami
To form a list of potential providers, you will first need to seek out likely candidates. The best way to begin is by asking clients, vendors, and other businesses that are similar in size and have similar needs to your own. If you have a shortage of professionals to ask, you can search through online directories or you could even google “IT support miami.” This should produce a large list to choose from, but you can quickly filter many prospects out by disregarding the results with low ratings or negative feedback.

2. Check Credibility
You should expect that any company offering IT support in Miami will have a reasonably aesthetically pleasing, functional, and easy-to-use website with interesting content and up-to-date information. You should also be able to find details about a company’s qualifications, certifications, and accreditations. One last thing to look for are testimonials of past and current clients. If a website lacks any of these features, dismiss the company and move on to researching another provider.
After completing steps one and two, you should have created a short list of potential providers of IT support in Miami. Contact each in turn and ask about the following:

3. Find Out About Experience
Ask plenty of questions to gain a clear picture of the IT provider’s experience. You need to know how long the company has been practicing, how many clients they have worked with (including any renowned businesses), which platforms and software the company uses, and whether they specialize in any particular areas of IT.

4. Ask About Availability
Find out how many clients a company currently has, along with the size of their team to gain a clearer idea about how much time the provider will be able to dedicate to your account. In addition, companies should be able to provide you with information such as guaranteed response time and support hours — you may require assistance outside normal business hours or even 24 hours a day. Finally, if you are considering a national company, it is important to know how many personnel are based in Miami and whether a tech can be sent to your business if you suffer from a problem that your provider is unable to resolve remotely.

5. Find a Provider That Meets Your Needs
A high-quality support services provider will create a custom support plan that will fit the unique needs of your business. This ensures that you receive the best value for your money. They should also create a viable payment plan, which should include a money-back guarantee to protect you if you are unsatisfied with results and there should not be any hidden charges. Lastly, you should feel comfortable working with the support team to develop a good working relationship.

6. Weed Out The Losers
There are certain warning signs that indicate you may be on to a “loser”. If an IT support services company does any of the following, look elsewhere:

  • Uses jargon or acronyms without explaining to you what these terms mean.
  • Insists upon using a single brand of technology or a limited range of software without justifying why this is best for your business.
  • Cannot explain how their processes and procedures will get you better business results.
  • Attempt to make changes (such as buying all new equipment) to your IT environment without conducting a proper in-depth assessment.
  • Uses pirated software.
  • Are drastically inexpensive – This leads to slow-moving, poor service down the road
  • Offers a very wide range of services across several industries and fields.

Keep in mind that the needs of every company are different and your company may have a set of requirements that are quite unlike similar businesses within your industry. Consider your unique circumstances and use the above criteria as a guide to find the ideal IT support provider in Miami.

How to Choose the Right Distribution Management Software For Your Business

Not all businesses are created equal, and neither are all distribution management software. It’s key to understand your business’s unique needs and how each software can address those needs in order to make the right choice, one that will allow your business to grow and your customers to feel satisfied – not to mention make running your business easier.
With this in mind, here are key points to consider when choosing the distribution management software that will allow your business to operate at its peak:

• How can you keep your customers happy? Customer management is a full-time job unto itself – one which the right distribution management software should make easier for you. Will the software you’re considering allow you to improve your service levels? Will it allow you to improve on-order fulfillment and thus raise your customer retention rates? Will it allow you to identify any areas in which you’ve been slacking so you can tie up loose ends?

• Who are your best suppliers and vendors? Another point to keep in mind is whether your software will allow you to identify your company’s best suppliers and vendors. If you are involved with a number of either or both, odds are you have just as complicated a job on your hands managing them as you do with managing your customers. The right software will allow you to track the service you get from these parties and potentially identify any weak links which may need to be replaced.

• Is your inventory being closely tracked? Much of what you’re looking for in a distribution management software will depend upon the extent of your inventory and your needs when it comes to managing your warehouse. Not only do you need to keep close track of what’s currently there, but your software should also be able to determine for you where your inventory dollars will go farthest through demand planning and forecasting. If you don’t currently house an extensive inventory but plan to expand at some point in the future, keep this in mind and choose a scalable software that will support your growth.

• Where is your money coming from? Are you able to identify which of your products the customer is spending the most money on? How about pinpointing your most profitable customers so you know with whom you need to maintain a warm relationship? This knowledge allows you to focus your energy on the channels which bring you the most money in order to encourage an even stronger cash flow from those directions.

• What’s the state of your financial records? Wouldn’t it be nice to be able to create accurate, real-time financial reports at the drop of a hat? Will your software allow you to do this? And should you need to create custom reports, will you be able to do so? Be sure to get a good feel for any software’s reporting capabilities – after all, being able to review your stats and figures easily allows you to make decisions with greater confidence, not to mention making life a lot easier when meeting with accountants.

• How user friendly is it? Let’s face it: Even the best distribution management software will do nothing for your business if your employees don’t know how to use it effectively. An intuitive interface, one which makes usage not only easy but enjoyable, will go a long way toward having your business running smoothly and your employees on the same page in regards to how you’re performing.
The best distribution management software will address your organization’s pain points and make every aspect of running your business flow more smoothly. Putting in the time to assess where your current software (or lack thereof) is letting you down and to explore your options is sure to pay off great dividends as time goes on and your business begins running like a well-oiled machine.

If you still have unanswered questions on choosing the right software for your business, contact Michell Consulting Group and let one of our experienced consultants guide you through the process.

10 signs your business is ready for SAP Business One

Keeping a business operating smoothly requires moving a lot of information, and the interaction of departments, customers and possibly even shipping companies. SAP Business One is the most full featured application of its kind on the market today, widely used by organizations of all types and sizes. If any of the following benefits of SAP Business One apply to you, maybe your business is ready for SAP.

  1. Variety of Industry-Specific Packages – SAP Business One understands that every business is a little bit different, but provides templates for a dazzling array of industries, such as marketing, manufacturing, services, etc. Begin with a template and customize the application for your specific needs.
  2. Complete Business Package – Instead of using different applications for inventory, ordering, and customer service, SAP Business One gives you the power to handle all of your core business needs from one location. For your company, that means seamless interaction between departments, fewer invoicing and ordering errors, and a robust set of tools to manage your company more effectively.
  3. Integrate with Existing Tools – Your business may already have a suite of tools that it has been using for years. Instead of forcing you to give up tools that have always worked, SAP Business One easily integrates with hundreds of common desktop applications.
  4. Increase Efficiency – Having the various business applications for your company in one location means getting more done in less time. Increased efficiency is the biggest reason any company adopts new technology, and Business One delivers as promised in this arena.
  5. Intuitive Interface – One reason Business One increase business efficiency is because the interface is intuitive and easy to learn. And since your business essentials are all in one place, learning to use a single applications gives you control over your entire organization.
  6. Faster Response Time – If being able to track and respond to your customer needs is important to your company, SAP Business One is the perfect solution. Managing the customer relationship is one of many vital business functions that are included in every industry package.
  7. Reduced IT Expenses – The intuitive user interface will affect how well the application is accepted by your employees. Business One’s easy to use functionality means less time required from your IT staff, faster learning time, and smooth, trouble-free operation.
  8. Better Communications – Connecting the back office with your sales staff can streamline a business. One of the primary functions of Business One is to offer dependable real time communications at every level of the organization, eliminating problems such as overselling or overbuying your product inventory.
  9. Detailed Reporting – Many companies suffer from a lack of information. Business One gives you nearly unlimited control over reporting on all facets of company operations, including inventory and customer relationship management. And since One connects all parts of the business, you will be able to see where improvements need to be made, schedules adjusted, and production increased.
  10. Locally Supported – SAP Business One is created by a global organization, but your business can interact with support at the local level. The SAP Business One model uses trained application resellers who are familiar with your business in ways that outsourced phone support could never be. For the end user, that means having support available when you need it, so your business can function without interruption.

Using an efficient ERP application is one way to stay ahead of your competition, reduce in-house networking costs, and create rich set of business management tools. To get the best results, work with a reseller that excels in managed networking and other business services. More than ever before, your company network has global reach, and products like SAP Business One are designed for maximum performance. Everything you need to know about SAP Business one is available on our handy dandy information kit available below.


Click Here For Your SAP Business One Information Kit

Michell Consulting Group Welcomes Sylvie Lachance

Lachance to lead ERP Software and Development Sales 

SylvieAugust 22, 2014, Miami, FL – Michell Consulting Group (MCG) announces the hire of Sylvie Lachance to the position of Business Development Manager. Lachance brings more than 20 years of experience in driving sales growth for technology firms by cultivating long-term, profitable client relationships in highly competitive markets.

Lachance will serve as an advisor to clients, helping them identify their technology needs and then working closely with MCG’s team of experts to develop a customized ERP/CRM software system that integrates to create operational efficiencies, lower costs, boost profits. Lachance will recommend the software, hardware, implementation and training methods that best fit their objectives.

Prior to joining Michell Consulting Group, Lachance honed her expertise in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems as Business Development Manager for over 9 years for a Microsoft Dynamics partner in Florida and Canada.  Lachance vast experience in the Distribution, Retail, Manufacturing and Hospitality will help Midsize to Enterprise level companies to choose the right solution.  MCG’s partners include, SAP, Infor and Microsoft, which allows them to leverage companies’ competitive edge and build their foundation to grow their business. Lachance’s long-time familiarity with the Enterprise Resource Planning software, products gives MCG clients peace of mind that the solutions she recommends are designed for success.

“We are pleased to have Sylvie join our team”, said Ricardo Michell, Owner of Michell Consulting Group, “Her expertise in business process coupled with the ERP solutions we represent are a win for us and a win for our clients.”

An accomplished public speaker and active leader with Toastmasters International, Lachance holds a Bachelor degree in Business Administration from University of Quebec in Montreal.

Michell Consulting Group ( is a managed services provider and ERP systems integrator providing end-to-end solutions that ensure business integrity for small-medium and enterprise-level clients.  From design through deployment, Michell Consulting Group is an advocate for our clients to strategically align their business and IT objectives. We architect, implement and manage ERP & IT solutions spanning computing infrastructure, enterprise software and management, VoIP and security. The company is headquartered in Doral, Fl.

Connect & Win – Thank You!

Thank you!

You are now registered to 



Click here to refer more friends

For more information please contact:
Gina Avila
(305) 592.5433 ext. 2601