ERP systems will be hand-in-glove with AI very soon. Have you heard of “the singularity”? This is the point at which computational systems outpace the human mind in terms of cognitive, self-directed output. This is the point at which Artificial Intelligence (AI) transcends natural human ability.
Already, AI is informing the way you shop online or conduct yourself in public. Algorithms listen through smartphones and other IoT (Internet of Things) devices and will send an advertisement to your device if it aligns with a topic of conversation.
Right now, AI is clumsy. But it becomes more efficient at a considerable pace. It has bled into enterprise resource planning (ERP) software, and impact is nigh. Here are several ways you can expect AI to augment ERP in the near future:
Cognitive/Intelligent Automation, Machine Learning
ERP systems are increasingly incorporating AI-driven cognitive and intelligent automation. In the cognitive sense, this refers to knowledge-based duties. Basically, a “sketch” or “outline” of professional employee thinking is programmed into the AI, helping direct customer support needs automatically.
When it comes to intelligent automation, that which transcends the routine is brought to bear on operations. Answering inquiries doesn’t rely on previously existing queries. Think of it like a video game with a static background, as opposed to one where the background renders as the avatar is manipulated by the player. Cognitive automation is the “static” background, intelligent automation renders as the “player” (in this case a customer or employee) interfaces with the system.
Similarly, computer vision makes it so innovations in machine learning can be put to task exploring videos and images. Charts, graphs, employee photos, video alerts, and more are becoming manageable through AI solutions as applied to ERP software.
AI and ERP Alignment
AI and ERP cover a lot of similar ground. ERP is basically a precursor to AI in many respects. Infrastructural data is organized and managed with automation where possible through ERP. AI also deals in automation.
The difference is that AI algorithms are incorporating machine learning techniques, allowing AI-driven ERP to automate and organize intuitively without directed input–in certain areas.
Expanded ERP Value Through AI Integration
With cognitive and intelligent automation as well as computer vision and AI/ERP alignment, the value of modern ERP is compounded considerably through AI augmentation, giving it a much higher value.
Ahead of The Game
At Michell Consulting Group, we can help you determine which ERP systems are best for your business and where you can take the fullest advantage of AI as it relates to existing solutions. Contact us now for more information.