Assessment & audit
With so many variables, determining why your business is experiencing challenges is our first priority. That requires an analysis of your current system for inefficiencies and areas where that could potentially put you at risk.
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Antivirus security checkpoints
We work to find vulnerabilities in your system before a cybercriminal can.
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Application updates
Applications requiring maintenance will be managed or phased out if needed.
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Antivirus security checkpoints
We work to find vulnerabilities in your system before a cybercriminal can.
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Application updates
Applications requiring maintenance will be managed or phased out if needed.
Strategy & solutions
After we complete our assessment, we’ll sit down with your team to discuss your business concerns. Working alongside your team, we’ll determine a strategic solution that resolves any vulnerabilities, addresses your concerns and fits within your IT budget.
Implementation & execution
Once we’ve agreed on the appropriate solution, we’ll move forward with a detailed plan of action, including training and a timetable for:
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Using new applications
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Updating technology and networks
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Isolating issues to be resolved
Resolution & followup
Once completed, we will continue to provide support whenever you need it. We guarantee a response time of less than one hour. We’ll also provide a monthly report that includes the following:
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The number of support tickets that were opened and completed
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The time each support ticket took
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The number of workstations lacking security patches
We’ll also ask that you rate our service. If you’re not satisfied at any time or you give us anything less than a smiley face, we’ll call you to fix the problem.