The average retail business and even those comparably small mom and pop shops have several software applications running simultaneously. Each of these apps handles a distinct aspect of the business. This means numerous software applications are performing different functions, integrating with one another and sharing information. Let’s take a closer look at the integration of ERP systems and POS systems.
ERP and POS
When businesses integrate ERP systems with POS systems, considerable care must be applied. Customers have plenty of purchasing options available through e-tailers and other brick-and-mortar stores. If your business software cannot keep pace with customer demands, it might be time for the integration of ERP systems and POS. The integration of these systems will ramp up efficiency and give your business a mobile presence to satisfy ever-changing customer demands.
POS is valuable in that it executes transactions instantaneously. POS is not tied to a computer. Rather, it is completely functional on a smartphone or tablet. Your staff really can use a touch screen to boost sales, maximize efficiency, and monitor inventory in real-time.
The Value of ERP and POS Integration
The integration with ERP ultimately allows front office operations and back office processes to work in unison. Once your fully integrated retail system is humming along, your business will get the most out of the front-end POS, back-end accounting, and stock management. There might also be connections with supply chain partners for the full streamlining of processes across departments.
Integrated mobile POS gives your team information in a moment’s notice. Sales professionals and others will be able to tap into the data they need to close deals, please customers, and ultimately make that much more money. This influx of information also makes it easier to provide recommendations, upsell and cross-sell. POS and ERP integration makes it that much easier to close sales regardless of location. Integration keeps overhead costs in check and still syncs customer data to perfection.
Integration benefits customers in that they are provided with highly personalized service, the information they need and as efficient of a customer service experience as possible. Finally, ERP and POS integration ameliorates the challenges of inventory management. Those in the back office can let employees in the front know when certain items are available at other locations to maximize sales. It is even possible to set alerts when specific problems arise such as items being out of stock.
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