Although they work “out of sight”, IT support providers play an important role in your business, helping numerous operations run smoothly. In a city like Miami, you have a ton of options when it comes to finding managed service providers that offer IT support; however, having so many choices makes finding the right managed services provider quite difficult. But DON’T FEAR, by following these tips, you can ensure that you make a good decision when choosing an IT support provider in Miami.
1. Search The Right Places For IT Support in Miami
To form a list of potential providers, you will first need to seek out likely candidates. The best way to begin is by asking clients, vendors, and other businesses that are similar in size and have similar needs to your own. If you have a shortage of professionals to ask, you can search through online directories or you could even google “IT support miami.” This should produce a large list to choose from, but you can quickly filter many prospects out by disregarding the results with low ratings or negative feedback.
2. Check Credibility
You should expect that any company offering IT support in Miami will have a reasonably aesthetically pleasing, functional, and easy-to-use website with interesting content and up-to-date information. You should also be able to find details about a company’s qualifications, certifications, and accreditations. One last thing to look for are testimonials of past and current clients. If a website lacks any of these features, dismiss the company and move on to researching another provider.
After completing steps one and two, you should have created a short list of potential providers of IT support in Miami. Contact each in turn and ask about the following:
3. Find Out About Experience
Ask plenty of questions to gain a clear picture of the IT provider’s experience. You need to know how long the company has been practicing, how many clients they have worked with (including any renowned businesses), which platforms and software the company uses, and whether they specialize in any particular areas of IT.
4. Ask About Availability
Find out how many clients a company currently has, along with the size of their team to gain a clearer idea about how much time the provider will be able to dedicate to your account. In addition, companies should be able to provide you with information such as guaranteed response time and support hours — you may require assistance outside normal business hours or even 24 hours a day. Finally, if you are considering a national company, it is important to know how many personnel are based in Miami and whether a tech can be sent to your business if you suffer from a problem that your provider is unable to resolve remotely.
5. Find a Provider That Meets Your Needs
A high-quality support services provider will create a custom support plan that will fit the unique needs of your business. This ensures that you receive the best value for your money. They should also create a viable payment plan, which should include a money-back guarantee to protect you if you are unsatisfied with results and there should not be any hidden charges. Lastly, you should feel comfortable working with the support team to develop a good working relationship.
6. Weed Out The Losers
There are certain warning signs that indicate you may be on to a “loser”. If an IT support services company does any of the following, look elsewhere:
- Uses jargon or acronyms without explaining to you what these terms mean.
- Insists upon using a single brand of technology or a limited range of software without justifying why this is best for your business.
- Cannot explain how their processes and procedures will get you better business results.
- Attempt to make changes (such as buying all new equipment) to your IT environment without conducting a proper in-depth assessment.
- Uses pirated software.
- Are drastically inexpensive – This leads to slow-moving, poor service down the road
- Offers a very wide range of services across several industries and fields.
Keep in mind that the needs of every company are different and your company may have a set of requirements that are quite unlike similar businesses within your industry. Consider your unique circumstances and use the above criteria as a guide to find the ideal IT support provider in Miami.