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Importance of IT Support in Miami in Securing Effective ERP Software

IT support in Miami has a core directive which is centered on modern technology innovation. Any successful MSP must continuously “keep their eye on the ball” in this regard. Every 12 to 24 months, depending on who you ask, the computing ability of modern computers doubles on itself. It takes some time for advances of this kind to trickle-down to the rest of the world. Sometimes ways in which this tech is employed have a clumsy nature to them. Sometimes things work well enough that getting on at the beginning of a new innovative trend makes a lot of sense. With the right MSP, you can have the best of both worlds. One area where this is especially considerable is in Enterprise Resource Planning or ERP software.

Considerable Factors in ERP Deployment

IT support in Miami that provides your business an effective ERP solution can save you tens of thousands of dollars annually. When everything can be consolidated into a single software solution and monitored directly, it will cut down costs substantially. Installing such a system and getting it to its proper “cruising altitude” may take a little while, but once you are there, you can immediately start optimizing. You will see where certain operational practices are not doing your business any good and where others need to be encouraged. Re-apportioning priorities accordingly can shave percentage points off costs and add percentage points to profits. A business big enough to benefit from an ERP solution will be adding and subtracting tens of thousands of dollars with each operational “course correction” as facilitated through ERP software. Several direct advantages you can expect from ERP include:

  • Reporting enhancement
  • Increased customer service
  • Compliance simplification
  • Integration possibilities

Reporting Enhancement

This was touched on but in a nutshell: you can generate statistical operational analyses as you need them, instantaneously. You do not have to send “Fred” from the analytical department off to generate you a report— you just click a button, look at the results, and make the move you need to.

Increased Customer Service

Here is a hypothetical situation: a customer asks if something is in stock. Without ERP, you send someone to notify a manager to ask one of the guys in the warehouse, who must then take a little golf-cart down the labyrinthine corridor between toiletries and towelettes to find whether the item is available. Alternatively, you could do a “Ctrl + F” command in your ERP software and immediately provide an answer.

Compliance Simplification

Compliance is no joke— or if it is, it is not very funny. It is also a complex operational necessity. ERP comes with built-in audit capability that can help you automatically retain operational compliance. This is a huge time saver.

Integration

The right ERP software through the right provider can be integrated into existing software solutions to compound and expand utility. CRM (Customer Relationship Management) can be combined with existing sales stats to help you see if there is a relationship, or how that relationship should be fostered. The possibilities are essentially endless.

Optimizing Your Operation

IT support in Miami through Michell Consulting Group can help you employ ERP solutions that optimize your business cost-effectively. Contact us for ERP implementation.

What is the SAP HANA Marketplace?

On March 5, SAP announced the SAP HANA Marketplace: an online app store where customers and developers can try, buy, and deploy SAP HANA applications. There are currently more than 75 applications on the marketplace and we plan to have more than 500 apps by the end of this year.  A low-touch, self-service marketplace is an essential requirement for transforming SAP into a cloud company.

One important step to bring SAP HANA to everyone is the new subscription pricing options for the SAP HANA Cloud Platform (HCP). At the March 5th press conference, Vishal showed in a demo how easy and affordable it is to buy the newly announced SAP HANA Cloud Platform from SAP HANA Marketplace. In the demo, Vishal showed buying and getting access to a 128 GB SAP HANA infrastructure service (starting at $1,595 per month), in less than thirty minutes. Such a fast deployment of SAP HANA is critical to drive its mass adoption globally. This new and easy buying experience is available for applications being developed by SAP and its partners (Startups, ISVs, SIs).

Press and analysts have welcomed these new announcements resulting in 24 total articles that reached approximately 45.1 million readers. They also generated 2092 tweets resulting in over 6 million impressions, and of course the questions are rolling in.

We thought we would provide a comprehensive FAQ that will evolve as we journey through this transformation

We would love your impressions of SAP HANA Cloud platform and SAP HANA Marketplace, and welcome your feedback.

This post was originally posted on scn.sap.com by Layla Sabourian in SAP Business Trends on Mar 18, 2014

SAP Adds Subscription Pricing For Hana Cloud Services

IDG News Service – SAP is introducing a set of new subscription pricing options for its Hana in-memory cloud computing platform, in a move that falls in step with the pay-as-you-go model common in the cloud computing industry.

Customers were already able to bring their on-premises Hana in-memory database licenses to SAP’s infrastructure service. Now it’s possible to buy Hana software via subscription there as well, SAP said Wednesday. A third cloud subscription option adds a series of development tools and services to the infrastructure and Hana software components.

Cloud computing has dramatically changed the way enterprise software can be obtained, SAP executive board member and technology chief Vishal Sikka said during a press conference, which was webcast.

“We’ve gone from a high-touch sales process where a bus full of people shows up and sells you something, to where you buy things everywhere,” he said.

He demonstrated how a prospective customer can easily click through SAP’s cloud marketplace to price and size a Hana instance.

The site also features a breakdown of hardware pricing to the component level, which is meant to give customers better “transparency” at a time when hardware costs are falling fast, Sikka said.

To that end, the notion that in-memory computing systems are expensive since they involve lots of RAM is wrongheaded, according to Sikka.

Customers who bring their Hana licenses to the cloud service will pay $6,495 per month for a 40-CPU infrastructure instance with 1TB of RAM.

However, SAP clearly intends to make the bulk of its money on Hana software, not infrastructure fees. A subscription that includes a similar infrastructure footprint plus Hana platform edition software and support costs $83,295 per month, according to the marketplace site.

While offering few details, Sikka revealed that not every aspect of the Hana cloud service is yet available around the world. However, over time “it’s going to be ubiquitous,” he said.

SAP is also hoping startup companies building products on Hana will help boost the platform’s profile and revenue.

Some 1,237 startups in 57 countries are using Hana to create applications, with 60 of them live now, Sikka said.

SAP has also created a marketplace where customers can buy products built on Hana by SAP and its partners.

This blog was originally posted by Chris Kanaracus on ComputerWorld.com, here

 

How To Work with CRM in SAP Business One

SAP Business One comes ready to manage a 360 degree view of your customer, from the very first possible contact, through the sale, into long term account management. SAP Business One Customer Relationship (CRM) application allows you to manage all customer records, along with the entire sales process from initial contact to final order. It provides a complete set of tools to record customer contacts, monitor sales opportunities, generate quotes, and process orders over the Internet. As a result, you can easily track leads as they move down the pipeline to become quotes and then sales. In addition to being able to manage sales activities, orders, and contacts from any remote location, you can also access customer management functions for prospecting, campaigning, and managing contact lists.

A full customer support system helps you manage customer questions and issues related to your business. You can receive support tickets through your customer-facing Web site and track them through to their resolution; create projects, tasks, and activities to accommodate customer needs; and gather frequently requested information into a solution knowledge base for use by customers and partners, thereby lowering your support staff’s workload.
Using the Web-based customer relationship management (CRM) functionality of the SAP Business One application, you can remotely access customer information and sales records on demand. You can also use the powerful Web-based CRM tools to manage sales processes, promotional campaigns, and customer service via the Internet.
Supported Business Processes and Software Functions:

  • Sales opportunity management – Manage the entire sales process through different sales stages. Track sales opportunities and activities, analyze their outcome, and forecast revenue potential. You can monitor and analyze sales opportunities using dashboards and sales reports.
  • Web-based customer management – Give your sales team secure access to customer data over the Web wherever they are. Provide a Web-based interface to your customers so they can log inquiries and check order status, all in real-time.
  • Microsoft Outlook integration – Import customer data from SAP Business One into your Outlook contacts list. Activities and tasks entered into your calendar in SAP Business One can be synchronized with your schedule in Microsoft Outlook.
  • Customer service and support – Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities.
  • Business partner management – Manage master data for your resellers and channel partners – including profiles, contact summaries, account balances, and sales pipeline analysis – to track sales leads and opportunities.
  • Business Benefits:
  • Faster response to customer needs – Instantly access customer and sales data from any location over the Web, enabling you to quickly address customer needs
  • Higher customer loyalty – Provide customers with the valuable product-related information they need on a self-service basis via the Web
  • Increased revenue and sales – Grow your business by creating effective promotions and campaigns that are aligned with accurate sales tracking and management

To learn more click here… Web-Based Customer Relationship Management in SAP Business One

How To Work with CRM in SAP Business One

SAP Business One comes ready to manage a 360 degree view of your customer, from the very first possible contact, through the sale, into long term account management. SAP Business One Customer Relationship (CRM) application allows you to manage all customer records, along with the entire sales process from initial contact to final order.

It provides a complete set of tools to record customer contacts, monitor sales opportunities, generate quotes, and process orders over the Internet. As a result, you can easily track leads as they move down the pipeline to become quotes and then sales. In addition to being able to manage sales activities, orders, and contacts from any remote location, you can also access customer management functions for prospecting, campaigning, and managing contact lists. A full customer support system helps you manage customer questions and issues related to your business. You can receive support tickets through your customer-facing Web site and track them through to their resolution; create projects, tasks, and activities to accommodate customer needs; and gather frequently requested information into a solution knowledge base for use by customers and partners, thereby lowering your support staff’s workload.

Using the Web-based customer relationship management (CRM) functionality of the SAP Business One application, you can remotely access customer information and sales records on demand. You can also use the powerful Web-based CRM tools to manage sales processes, promotional campaigns, and customer service via the Internet.

Supported Business Processes and Software Functions:

• Sales opportunity management – Manage the entire sales process through different sales stages. Track sales opportunities and activities, analyze their outcome, and forecast revenue potential. You can monitor and analyze sales opportunities using dashboards and sales reports.
• Web-based customer management – Give your sales team secure access to customer data over the Web wherever they are. Provide a Web-based interface to your customers so they can log inquiries and check order status, all in real-time.
• Microsoft Outlook integration – Import customer data from SAP Business One into your Outlook contacts list. Activities and tasks entered into your calendar in SAP Business One can be synchronized with your schedule in Microsoft Outlook.
• Customer service and support – Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities.
• Business partner management – Manage master data for your resellers and channel partners – including profiles, contact summaries, account balances, and sales pipeline analysis – to track sales leads and opportunities.

Business Benefits:

• Faster response to customer needs – Instantly access customer and sales data from any location over the Web, enabling you to quickly address customer needs
 Higher customer loyalty – Provide customers with the valuable product-related information they need on a self-service basis via the Web
• Increased revenue and sales – Grow your business by creating effective promotions and campaigns that are aligned with accurate sales tracking and management

 

Please click here: to view all of our previously recorded SAP Business One Training Videos! 

Any future topics you’d like to see discussed in future training videos for SAP Business One, or additional questions on this topic? Leave us a comment in the comment box below and let us know!